Images link to Which? and Guardian articles |
I’d never get scammed. Not me: M.Sc. in computing, software writer, programming teacher, systems consultant, researcher, lecturer, forty years computer experience. I even wrote articles for so-called learned journals. Scammed? Me? Never!
A month ago I bought something from Amazon. I know. I shouldn’t. They’re a scheming, two-faced outfit who don’t pay their fair share of tax and use too much non-recyclable packaging, but it was convenient. And before I knew, I’d signed up to a month’s free trial of Amazon Prime.
You have to credit the devious way they trick you into clicking that button while making you think you’re just selecting free delivery. There seemed to be no other way forward. It’s a masterpiece of interaction design. They hope you’ll forget you’ve signed up and that later you won’t notice the £7.99 disappearing from your bank account every month.
I wasn’t worried. I knew all I had to do was go to my Amazon Settings –> Accounts and Lists –> Your Prime Membership and unsubscribe. I knew that because it’s the second time I’ve been caught out. It shows how ingenious they are that I should fall for it again, even when trying not to. I am not alone (see another Which? article).
You have to confirm you really do want to unsubscribe; that you don’t want the free next-day delivery, the video and music streaming, the books, the games and other supposed benefits. Well I don’t. I’m not interested. So I unsubscribed. Nevertheless, want it or not, you still get the free trial for the full duration. You can’t opt out. It’s like a stop smoking programme that supplies you with free cigarettes just in case you don’t really want to stop.
You harbour a lingering unease they are still out to get you somehow. For the rest of the month you are checking your Amazon account every few days to make sure it still says “Your free trial will expire on …” and afterwards that “You are no longer a member of Amazon Prime”. It did. All looked absolutely fine.
But then, two days after the trial ended, I received a phone call on the landline, an automated voice reminding me that my Amazon Prime subscription was about to be renewed at a cost of £39.99 to be charged to my bank account and that if I did not want to renew I should press 1 to speak to an account manager.
Did I believe it? Well yes. Given the circumstances you can see why. I was furious. Did I press 1? No, but only because the phone had not been resting properly on its stand so the battery went flat and cut me off. Would I have pressed 1 if not cut off? Probably not, but I can’t be sure. Amazon does have my landline number on the account but no mobile. I thought it might be a text-to-speech message.*
I was agitated for the rest of the day. I logged on to Amazon to check it still said: “You are no longer a member of Amazon Prime”. I checked my bank account. Only on finding the Guardian and Which? articles did I begin to relax. But in the sense that I believed it a genuine call, yes, I’ve been scammed.
Scams depend on timing and circumstance. If you email enough people to say their Wordpress account has been compromised and they should log in immediately using the link you provide, some will fall for it, especially if they do indeed have a Wordpress account and have recently experienced problems (Blogger users, of course, would instantly see straight through such a simple trick). Pressing 1 would have connected me on a premium rate line to some irresistibly persuasive person in Africa wanting me to allow them remote access to my computer, give them my bank card details or log on to a fake website. I could have been thousands of pounds out of pocket.
Scammed? Me? Er, no way?
*If it had been sent as a text, then pressing ‘1’ would have had no effect because there is no direct connection to the sender while reading a text.